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Important Message

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Dear Maya Guest,

Our cinemas are built to be integral parts of the community. We are committed to doing our part in slowing the spread of the Coronavirus (COVID-19). The safety of our employees and community remains of utmost importance, and because of this, we’ve made the difficult decision to temporarily close all Maya Cinemas locations beginning at 7:00pm on Tuesday March 17th, 2020. Due to the concerns surrounding COVID-19, we feel that this closure is the best measure to ensure the safety of all of our staff members and you, our friends and family. We will reopen our doors when we and the local authorities have determined that we can welcome you back.

We cannot thank you enough for your loyalty to Maya Cinemas and encourage you to stay connected via our website and social media channels for updates. To address any uncertainties you may have about your Maya Rewards or Refunds that are not referenced below, we’re available through Guest Services:

MAYA REWARDS: Your points and rewards have been extended to provide you the opportunity to redeem them at your next visit. A special welcome back package will also be automatically loaded to your membership once it’s determined to be safe.

REFUNDS: If you purchased advanced tickets through the Maya Cinemas website, mobile app, or box office, please fill out your refund request through Guest Services:

If you purchased advanced tickets through ATOM Tickets, please contact:

If you purchased advanced tickets through Fandango, please click here.

We look forward to your return, as we invite you to enjoy the state-of-the-art moviegoing experience.


Francisco Schlotterbeck

Chief Operating Officer

Maya Cinemas