Dear Maya Guest,

We are working hard to reopen our doors! We are following all state and local county mandates to do this in the safest way possible for you and everyone on the Maya team. Stay tuned for more info!

We cannot thank you enough for your loyalty to Maya Cinemas and encourage you to stay connected via our website and social media channels for updates. To address any uncertainties you may have about your Maya Rewards or Refunds that are not referenced below, we're available through Guest Services:

MAYA REWARDS: Your points and rewards have been extended to provide you the opportunity to redeem them at your next visit. A special welcome back package will also be automatically loaded to your membership once it's determined to be safe.

REFUNDS: If you purchased advanced tickets through the Maya Cinemas website, mobile app, or box office, please fill out your refund request through Guest Services:

If you purchased advanced tickets through ATOM Tickets, please contact:

If you purchased advanced tickets through Fandango, please click here.

We look forward to your return, as we invite you to enjoy the state-of-the-art moviegoing experience.


Francisco Schlotterbeck

Chief Operating Officer

Maya Cinemas • #WeAreMaya